Refund policy
Return Policy
As Ceiling Expert we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
- You will need to provide the receipt or proof of purchase.
Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
- If you need to exchange an item for the same product, send us an email at [Your Email Address] and send your item to: [Your Address].
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Non-returnable Items
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Sale Items
- Only regular priced items may be refunded. Sale items are non-refundable.
Contact Us
- If you have any questions on how to return your item to us, contact us at sales@ceilingstore.co.uk or 07429045544